Galaxy note 9: Second SIM data not turning on.

[sms1010]

My note 9 is a year old and it was working perfectly fine until yesterday when all of a sudden the data just won't turn on for the 2nd sim. It's not a network issue as I swapped the SIM cards in both slots and the data works only from slot for sim 1.

The problem started with both sims mobile data not working at first. Sim 1 started working after I did a network reset but sim 2 data still won't turn the data on.

Tried restarting, updating and clearing the cache partition. But nothing has worked. Im trying to avoid a factory reset as I find it too cumbersome to restore my phone the way it used to be before the reset.

[Devaraj]

WHICH SIM 2 YOU ARE USING???
CHECK Data limit is turned on or not?

[sms1010]

BSNL. Data limit is off. when swapped the second sim to 1st slot, the data works. It was working normally till yesterday. It has this issue all of a sudden.

[Devaraj]

there are 2 sim settings in data usage,go to both billing and data warning settings and switch off both limit and warning. then restart the phone and check

[Dilli]

did you reset network settings

[cs-member13]

Dear Samsung Member,

Greetings from Samsung Customer Support!

To resolve the issue please follow below given steps:-

1. Check device in safe mode:- Using Safe Mode on a Samsung phone allows you to force the device to run the essential operating system, and disable most 3rd party applications.
To enter in safe mode:- Press and hold the Power key, when Power off icon appears > Press and hold the power off icon.
To exit safe mode restart the device.

2. Reset the device:- Before resetting, kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
How to reset:- Settings > General management > Reset.

If the issue still persist, kindly register your concern in Samsung Members app along with short video, screenshot and error log file(Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support