My note 9 is a year old and it was working perfectly fine until yesterday when all of a sudden the data just won't turn on for the 2nd sim. It's not a network issue as I swapped the SIM cards in both slots and the data works only from slot for sim 1.
The problem started with both sims mobile data not working at first. Sim 1 started working after I did a network reset but sim 2 data still won't turn the data on.
Tried restarting, updating and clearing the cache partition. But nothing has worked. Im trying to avoid a factory reset as I find it too cumbersome to restore my phone the way it used to be before the reset.
BSNL. Data limit is off. when swapped the second sim to 1st slot, the data works. It was working normally till yesterday. It has this issue all of a sudden.
there are 2 sim settings in data usage,go to both billing and data warning settings and switch off both limit and warning. then restart the phone and check
To resolve the issue please follow below given steps:-
1. Check device in safe mode:- Using Safe Mode on a Samsung phone allows you to force the device to run the essential operating system, and disable most 3rd party applications. To enter in safe mode:- Press and hold the Power key, when Power off icon appears > Press and hold the power off icon. To exit safe mode restart the device.
2. Reset the device:- Before resetting, kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite. How to reset:- Settings > General management > Reset.
If the issue still persist, kindly register your concern in Samsung Members app along with short video, screenshot and error log file(Samsung Members app > Get help > Feedback > Error report/ask question). Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.
