Same problem with my wife note 20 phone i reset the phone and cleared cach and at last removed the new UV screen protector and tried increasing toch sensitive but still lagging and touch sometimes stops working
We are sorry for this inconvenience, kindly try to Clear Cache for the whole device, by noting that no data will be deleted, following the below steps:
1) Turn off the device.
2) Press and hold the Volume Up key and the power button.
3) When the Android logo displays, release all keys.
4) Press the Volume down key to navigate and select "Wipe cache partition".
5) Press Power key to select. When the wipe cache partition is complete, Select Reboot System.
6) Press the Power key to restart the device.
And kindly try to visit Samsung members application, then get help, and go to diagnostic, to check the Battery health status, or you may go to Settings > Battery and Device Care > Diagnostics > Battery health status.
Then try to go to Settings-Device care-Click Optimize now-Then tap on the three dots-Automation- Auto optimize daily. After that Soft reset the device.
If the problem persists, please send us an Error Report by following the steps below.
Head to the Members app > Get Help > Error Report > Tap 'OK' to send System Log Data > Select the symptom, and include as much detail as possible.
To ensure your logs accurately reflect the issue you're experiencing, we'd like you to submit your report within 5 minutes of encountering the problem. Our engineers will then investigate this and respond to you with a solution via the Members app.
