Active Level 2
Hello All,

I have been using the Galaxy Note 9(512GB) varaint for past 2 months almost. And am seeing the phone is mostly warm and over heats at scenarios..

Also could see a worst battery life of Max 3.30 hours of Screen on Time.

Phone is getting very hot in these scenarios with below temperature record. Battery temperature(Whole bottom of the phone) - 41 C or more CPU temperature (Left to the camera) - 50 C or more.


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I compared with these scenarios with the with a Oneplus 6.

Oneplus 6 doesn't have these issues and I didn't face overheating issues.I am not sure what is the carbon cooling system doing..! And also could see sudden battery drains sometime. From 7% to 0% within seconds.! Really shocked.

I pre booked and purchased this phone.I have reporting this from day 3 of my purchase. When I handed over to the service centre for heat test they just check video playback and few apps and say no heating! 

Really worst service .The best thing is they gave back the phone with Scratches on back glass which is still annoying! The service centre defend themselves that they handled with care. How can a phone with a Gorilla glass at back can get scratches in 5 days when even the own case is clear without any damage!

Seriously guys..! I knew one thing -  I was really cheated for this 85K. I am posting this in this Community to see if I am the only one with this heating issue and worst service experience who is helpless at the moment!

A email to CEO desk is also helpless.These people say that we should check the heat gun when overheating! But how stupid it is? How can you expect a customer to buy a heat gun just for the purpose and curse of buying this phone and prove its faulty???!!!

I believe there not all units have the proper quality checks and also could see Samsung's Exynos chip is also fault as S9 has same issue!

Request other users to reply/comment for similar concern.This is not against Samsung but I want them to really get attention on this issue and take this serious! 

How can Oneplus 6 under same scenarios get 6 Hours of SOT and this only 3.30? Also Oneplus 6 stays super cool without any insensible heating!
16 Comments
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Active Level 6
Same heating issues here. The guy keeps saying temperatures around 48 c is normal.

Also the reason for quick battery drain is the heating which deteriorates the battery life. Gonna take it to the service center soon
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Active Level 2
Service is worst buddy ! Atleast in India..I really believed Samsung a lot..They are not able to even understand wat I am saying..Simply say that its common with Samsung and also they compare it with S7 and showed me which is totally brainless when they market the cooling system!
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Expert Level 5
i own s9 but I don't have these problems at all no heating issues .heat was present when I used It for first time set up
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Active Level 2
May be your lucky..But S9 Exynos has quite a lot of heat issues reported..just simply google with keywords..Even I can see users with Note 9 not having these issues..My call is if my product is defective i want a proper replacement..But now slowly see a group of people are facing similar issues..So I posted it! Anyways thanks for reading this...
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I have been the battery drops from 7 to 0 on my Note 8 since last year. It seems like problem from last year has carried forward to this year as well. I gave it for check at service centre. It worked fine for few months, but problem has returned back now.
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Expert Level 5
no problem in my note 9
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Active Level 2
Yes battery was the Sale point for this Note ..Looks there is a compromise...Strange to see the same 7 to 0 issue in Note 9..completely dissatisfied ..And Ravi0883 - Good that yours is fine 🙂
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Active Level 6
factory reset it and check apps one by one. mine was google photos app which tried syncing again and again and once it was caught there was no heating.
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Expert Level 5
no mine note9 is working fine and heats upto 38c and battery last for 2 days
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