Original topic:

Fingerprint scanner

(Topic created on: 02-25-2020 06:04 PM)
HabeebMohamed
Active Level 5
Options
Galaxy Note
My fingerprint scanner not working when I changed my screen protector of Note10+. There is anything change in the settings.
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6 Comments
Ahmed6
Active Level 8
Galaxy Note
you have to clear the registered fingerprints.. and do it again ..
but the screen protector may be defective and if you registered your finger prints with it.. other might be able to unlock your phone..
better to buy a trusted screen protector.
WPGoriginal
Active Level 4
Galaxy Note
if your phone has a in screen fingerprint scanner you should buy a trusted screen protector from a samsung store or from a trusted supplier
Samsung_specialist
Community Manager
Options
Galaxy Note

Hello, 

Can you please contact our call center on 800 7267864 and request Remote Management to help you with your concern.

Thank you

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HabeebMohamed
Active Level 5
Galaxy Note
okay
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HabeebMohamed
Active Level 5
Galaxy Note
thanks for your valuable information
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Galaxy Note
It Can't Detect Your Finger On Top Of A Screen Protector. The Phone Thinks That The Screen Protector Is Your Finger.
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