Original topic:

Fingerprint not working note 20 ultra

(Topic created on: 06-28-2022 12:59 AM)
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aaghareeb
Active Level 1
Options
Galaxy Note
I have an issue fingerprint was working properly and now it isn't, I removed the screen protector and the screen very clean and still facing the same
It seems that after last update of biometric security 

I removed all registered fingerprints and was not able to register a new one. 

13 Comments
SHINAN-EpFBz
Active Level 7
Galaxy Note
which is the version? is it same?SmartSelect_20220628-000057_TADownloader_174071_1656360057.jpg
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aaghareeb
Active Level 1
Galaxy Note
Yes the same
SHINAN-EpFBz
Active Level 7
Galaxy Note
I am using note 20 ultra and updated to latest version, there is no problem with finger print scans. please check the following settings turned on
Screenshot_20220628-000412_Settings_174073_1656360252.jpg
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aaghareeb
Active Level 1
Galaxy Note
How to get these settings
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SHINAN-EpFBz
Active Level 7
Galaxy Note
settings- biometric settings- finger prints
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aaghareeb
Active Level 1
Galaxy Note
As I remove all fingerprints I have to scan it again. I am tried alot but the sensor not able to scanScreenshot_20220628-062229.jpg
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SHINAN-EpFBz
Active Level 7
Galaxy Note
it's strange
better to visit any Samsung service outlet or reset the phone
aaghareeb
Active Level 1
Galaxy Note
Unfortunately I have to do it
albinlibi
Active Level 1
Galaxy Note
Hi @aaghareeb, is it fixed? I'm facing the same issue so thought of asking you to know how to go about it?
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