Original topic:

Fingerprint issue

(Topic created on: 12-21-2022 10:44 AM)
Beginner Level 2
Galaxy Note
Does anyone using Note 20 Ultra 5G have fingerprint issues? I bought my phone last year in November 2021 and been using fingerprint without any issues. It worked perfectly for almost 6 months then it stopped working. I started using PIN as my security and then thought of changing my factory screen guard which I doubted to be the issue causing my fingerprints to not work. I purchased spigen neoflex and installed it and still couldn't use fingerprint. I removed it and tried without screenguard and its still the same.
1 Comment
Community Manager
Galaxy Note


For assistance, please visit one of our authorized Service Centers to check it for you. You may refer to the link it will guide you to the nearest service center to your location https://www.samsung.com/ae/support/service-center/