Resolved! Solved

Original topic:

Finger print sensor problem

(Topic created on: 06-18-2020 01:46 AM)
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Voodoo
Active Level 1
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Galaxy Note
Hi .. this might seem to be an old issue. But recently i am not able to unlock my phone using the finger print sensor. Its shows the error as finger print sensor not responding try again later. Well went i checked  in the settings and tried to get to the biometrics section in order to change.  This message popped out 

image

I did try restarting but no use. I tried the finger print test and it was a fail.. like it showed no data found. But in the biometrics there were fingerprints registered previously. I am wondering if this a software prob. I obviously dont wanna do a hard reset which will wipe out all the info and data as this is my main driver. And i dont wanna replace the sensor. Is there a solution for this... ? Plz help me out
Resolved!
11 Comments
Samsung_specialist
Community Manager
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Galaxy Note

Hey there,

Please visit the nearest service center for the phone to be checked by our team.

https://www.samsung.com/ae/support/service-center/

Thank you

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Leo635
Active Level 1
Galaxy Note

I buy new samsung note 20 ultra mobile but fingerprints is toooo slow why why why samsung owner what happen why are you making like this please do something 

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