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07-27-2021 06:29 PM in
Galaxy Note- Mark as New
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07-27-2021 06:42 PM in
Galaxy NoteIts simple machine says " uh man I can't recognize your print. Please place your clean finger."
Hope you find your answer
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07-27-2021 06:45 PM in
Galaxy NoteAnd many people facing the same problem
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07-28-2021 08:36 AM (Last edited 07-29-2021 10:18 AM ) in
Galaxy NoteFirst of all,
1) Be sure, your selfie camera is very clean and nothing obstructs there. (I have found once, my face recognition very slow and this solved my issue).
2) Check your software is up-to-date.
(Settings > Software update > Download and install.) Then update all your apps from Playstore and Galaxy store.
3) Clear cache and data of face app.
(Settings > Apps > 'Your apps' (see attachment) > Show system apps > Search 'face' >Select the app > Storage > Clear Cache > Clear Data.
4) Remove and Reset your face.
(Settings > Biometrics and security > Face recognition > Remove face data > Register face.
5) Add alternative look.
(Settings > Biometrics and security > Face recognition > Add alternative look.)
After that be sure you have turned ON 'Faster recognition' and turned OFF 'Stay on Lockscreen until swipe' (see attachment).
I hope this will solve all your issues with face unlock.
PS:Please note that face recognition will not work if there is no enough light on your face or if there is very bright light behind your face.
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07-28-2021 12:23 PM in
Galaxy NoteThanks for sharing this detailed response 👍
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07-28-2021 04:53 PM in
Galaxy Note- Mark as New
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07-28-2021 05:16 PM in
Galaxy NoteBut i mean that another brands more faster than samsung in faceunlock and fingerprint
I am asking samsung to make more faster and better in lowlight
For example oppo find x3 in the same low light it is very very faster than the note 20 ultra
I put both of them side by side oppo screen was opened while my note was still trying to regognize me
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07-29-2021 10:23 AM (Last edited 07-29-2021 10:24 AM ) in
Galaxy Note- Mark as New
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07-29-2021 03:00 PM in
Galaxy NoteHi there,
Please bring your device to a Samsung Service Center to have it checked out by a technician.
Thanks!
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07-30-2021 10:06 PM in
Galaxy Note