Original topic:

FOLDER MISSING

(Topic created on: 12-28-2020 08:05 PM)
3856 Views
jinshad
Active Level 2
Options
Galaxy Note
Am a Note 20 ultra user , yesterday i have get the latest UI 3 update , after the update i can't found some of my folder in "my file".
0 Likes
15 Comments
Galaxy Note
If you recall one of the file name type it on search, it may have been moved to a different location or hidden. (to see hidden files goto my files settings and toggle on show hidden files). Hope this helps.
jinshad
Active Level 2
Galaxy Note
i tried all that , internal storage / android/data , in this folder should have some data , bt now it is empty

Screenshot_20201228-210704_My Files_156231.jpg

0 Likes
Galaxy Note
Was there anything important in there? Normally I delete files there to save up some space. It shouldn't affect your personal data
jinshad
Active Level 2
Galaxy Note
actually the problem is , some applications using these folders for saving their datas , now i don't know where it is saving, also i lost some movies also
Galaxy Note
That s u cks man sorry to hear about this...Unfortunately there is no way to recover them (have you checked recycle bin?).

I always advise to my friends to back up before installing any updates.

You can check up with Samsung services but I highly doubt that they could recover them.
jinshad
Active Level 2
Galaxy Note
mmm , any way thank you boss , for your time
Samsung_specialist
Community Manager
Options
Galaxy Note

Hi, 

You can try to search for your data using My Files. However, we recommend you to backup your data before installing any update!

jinshad
Active Level 2
Galaxy Note
yeah , i search for that datas , but no luck ,i think it will be ready mey be in next update,
thank you
0 Likes
Samsung_uA5D7bb
Beginner Level 2
Galaxy Note

In My files, data folder is showing empty only

0 Likes