Original topic:

[FIXED] No HD video payback support on Netflix and Prime Video

(Topic created on: 03-15-2021 03:30 PM)
iAmSaugata
Active Level 4
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Galaxy Note
Hi,
After updating to One UI 3.1, Note 10 Lite lost HD / HDR video playback on Netflix and Prime Video.

Widevine DRM downgrade to L3 after update, which is affecting this.

All the Note 10 Lite devices are affected, could be some other devices as well.


Update : 13/04/2021 > After updated to the latest version, issue resolved. It is recommended to reinstall those apps where you are having HD playback issue.

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43 Comments
Ehsank
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Galaxy Note
send feedback to Samsung by using get help section
GetHelp>>SendFeedback>>ErrorReport/AskQuestion>choose appropriate section

Screenshot_20201223-115720_Samsung Members_65434.jpg

Screenshot_20201110-145908_Samsung Members_63169.jpg

iAmSaugata
Active Level 4
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Galaxy Note
Already did that, this topic is understand how many of us affected.
Ehsank
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Galaxy Note
yes that's why i suggested to everyone, to get some fast solution
iAmSaugata
Active Level 4
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Galaxy Note
Thanks
Ehsank
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😊👍
saink
Active Level 8
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yes same with my mobile.
dhruv28
Active Level 3
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same with my note 10 lite i have tried many things still no solution @samsung please fix it in april update
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iAmSaugata
Active Level 4
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Galaxy Note
There is no workaround for this. Only Samsung can fix this.
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darinda
Active Level 5
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either try getting the software reflashed from service centre ( very less chance that this might resolve issue) or final soln. is getting motherboard replaced..

.. just saying on my personal experience regarding these widevine license and DRM issues

but if this is happening with large user base, then it's a software issue..popping in the OS ..

samsung guys might release a fix for this ..