[FIXED] No HD video payback support on Netflix and Prime Video

[iAmSaugata]

Hi,

After updating to One UI 3.1, Note 10 Lite lost HD / HDR video playback on Netflix and Prime Video.

Widevine DRM downgrade to L3 after update, which is affecting this.

All the Note 10 Lite devices are affected, could be some other devices as well.

Update : 13/04/2021 > After updated to the latest version, issue resolved. It is recommended to reinstall those apps where you are having HD playback issue.

[Ehsank]

send feedback to Samsung by using get help section
GetHelp>>SendFeedback>>ErrorReport/AskQuestion>choose appropriate section

[iAmSaugata]

Already did that, this topic is understand how many of us affected.

[Ehsank]

yes that's why i suggested to everyone, to get some fast solution

[iAmSaugata]

Thanks

[Ehsank]

😊👍

[saink]

yes same with my mobile.

[dhruv28]

same with my note 10 lite i have tried many things still no solution @samsung please fix it in april update

[iAmSaugata]

There is no workaround for this. Only Samsung can fix this.

[Palindrome]

either try getting the software reflashed from service centre ( very less chance that this might resolve issue) or final soln. is getting motherboard replaced..

.. just saying on my personal experience regarding these widevine license and DRM issues

but if this is happening with large user base, then it's a software issue..popping in the OS ..

samsung guys might release a fix for this ..