Exchange issue

[Arunaaaaa]

I am writing to express my frustration regarding a recent issue with exchanging my Samsung phone( note 10 5g 8/256gb) . I wanted to exchange my old phone to buy a new one from Samsung site but it only allows 3rd party phone health diagnosis (cashify diagnosis ). 

The issue is my phone only have 1 sim slot and 1 iemi no apparently that ask for 2 and shows error. 

For cross verification I checked with Samsung members, phone health dignose has no issues it's 24/24 . As a Samsung user from past 10 years I wanted to again upgrade it to Samsung but it seems difficult now. I even have to cancel my order due to this issue.

Please #samsung help with this issue. 

[Arunaaaaa]

Your 3rd party agent cashify dignose offer pathetic service. What kind of partnership you guys have done. I am a Samsung user ,want to upgrade at Samsung only.

If cashify is not able to detect any of Samsung mobile is it my fault to be Samsung customer.

Help me and give a sol. I don't want to exhange it offline or anything because I am getting exhange bonus.

[Arunaaaaa]

And I already connected customer support thrice they don't have any solution they are just transferring calls from one to other ... and one disconnected the call in between only.

[MDKaif230]

International models can't be exchanged in India.. No matter what.
I recently exchanged my note 10+ with s24+. I got Rs.25k for my note 10+

[Arunaaaaa]

It's no where written. Not in terms and conditions.
I really don't understand there concept of being international brand. We will go local or switch to Apple atleast will get higher resale value.