Original topic:

Dual messenger serious download issues

(Topic created on: 07-28-2021 08:56 PM)
Anonymous
Not applicable
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Galaxy Note
In my dual wats app messenger I am unable to download  any pdfs,media files and  also unable to send live pictures taken by the camera. 
Communication is getting really difficult because of these issues
Samsung please help in this regard asap 
3 Comments
Samsung_specialist
Community Manager
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Galaxy Note

Hi, 

The issue caused in Dual WhatsApp as recently WhatsApp upgraded its version and it changed the file path where all media files are to be saved.

Due to this change, Dual Messenger didn't sync media saved at new path and so this is causing problem.

Samsung is trying to solve the problem quickly by contacting WhatsApp team.

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GSPAYSAR
Active Level 3
Galaxy Note
Take back up initially, then pls install WhatsApp Business you will get all your data (photos and videos) back.
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Anonymous
Not applicable
Galaxy Note
Thanks will try doing that 👍
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