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Original topic:

Dual Messenger Issue ( WhatsApp)

(Topic created on: 06-29-2021 05:33 PM)
Sandeep27dxb
Active Level 1
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Galaxy Note
It's been a while I raised this issue to samsung itself,  but it turns out that even they don't know how to solve the issue of missing media folder of WhatsApp from galaxy and usability to send media through dual WhatsApp. 
Cab anyone help? I don't want to loose the data as I use dual WhatsApp for my business. 
Thanks.
12 Comments
Samsung_specialist
Community Manager
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Galaxy Note

Hi,

The issue caused in Dual WhatsApp as recently WhatsApp upgraded its version and it changed the file path where all media files are to be saved.

Due to this change, Dual Messenger didn't sync media saved at new path and so this is causing problem.

Samsung is trying to solve the problem quickly by contacting WhatsApp team.

Sandeep27dxb
Active Level 1
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Galaxy Note
Well thanks for the quick response. However I raised the same issue on 13th June to which I got the same reply as above in couple of days from you. Are you guys still couldn't reach whatsapp team? I am sure this issue isn't new and it must have been reported by many Samsung users, request you to please quickly solve this.
Sanjay0910
Active Level 3
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Galaxy Note

Creat following  folder manually

 

internal storage/DualApp/whatsapp

 

This is working for me in Note 20

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Sandeep27dxb
Active Level 1
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Galaxy Note
Tried but it's not working. Can you elaborate please? How did you do it?
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GSPAYSAR
Active Level 3
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Galaxy Note
This issue was reported on 16th June'21 and awaiting to get it resolved

Please provide a solution ASAP Screenshot_20210629-220822_Samsung Members.jpg
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Samsung_specialist
Community Manager
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Galaxy Note

Hi,

The issue caused in Dual WhatsApp as recently WhatsApp upgraded its version and it changed the file path where all media files are to be saved.

Due to this change, Dual Messenger didn't sync media saved at new path and so this is causing problem.

Samsung is trying to solve the problem quickly by contacting WhatsApp team.

Sandeep27dxb
Active Level 1
Options
Galaxy Note
Does it take so long for a giant like Samsung to get response from WhatsApp??? This is ridiculous the issue is not resolved and there has been no response from the Samsung care team as well. Now I am thinking was the decision of shifting from one plus to Samsung was right or wrong?
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Smarttaj
Active Level 7
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Galaxy Note
Excellent reply. Thanks Mr. Manager. 😊
Sanjay0910
Active Level 3
Options
Galaxy Note

Creat following  folder manually

 

internal storage/DualApp/whatsapp

 

This is working for me in Note 20

0 Likes