Original topic:

Double tap to wake not working

(Topic created on: 10-25-2020 08:15 AM)
Thilina75
Active Level 3
Options
Galaxy Note
Hi! Double tap to aweak feature is not working in my Note 10 suddenly. I restart the phone couple of times. And try re do the feature as well. It shows that the feature is selected but it just doesn't work. Can someone please help me. Thank you. 
17 Comments
Thilina75
Active Level 3
Galaxy Note
I did, but it didn't work 😕
nipoo
Expert Level 5
Galaxy Note
There's no proper way to find out what is the problem. I have suggested some options, but they aren't worked. We can only do some regular things like a factory reset. Do a backup before reset. If you are using a memory card unplug it. If it is encrypted, decrypt it. Otherwise, you will not able access data in the chip.
Anonymous
Not applicable
Galaxy Note

Settings reset doesn't work.  Samsung instructed me to do that tonight.  It didn't help.

 

nipoo
Expert Level 5
Galaxy Note
Then next step is clear cache partition.

If it not worked factory reset.

If not contact nearest customer service center.
0 Likes
Jaimes
Beginner Level 2
Galaxy Note

Simply restart the device 

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SLMembersAdmin
Community Manager
Options
Galaxy Note

Hi, please connect with the Live Chat service to get assistance.

You can refer the video in the link below to learn how to use Live Chat. 

https://r2.community.samsung.com/t5/Others/Live-Chat-Assistance/td-p/5657493

0 Likes
Tharuchan
Active Level 6
Galaxy Note
Sometime magnification option enable on your device.magnification option can turn off double tap to wakeup option.plz check it
Thilina75
Active Level 3
Galaxy Note
I'll check, thank you.
0 Likes