Original topic:

Display issue

(Topic created on: 10-05-2020 04:56 PM)
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Anonymous
Not applicable
Options
Galaxy Note
After update my note 9 device display issue is my device. Now run my device one ui 2.1. Discolouration & yellowish display.  I am totally confused. Please anybody help 🙏 me.
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8 Comments
Dilli
Expert Level 5
Galaxy Note
Visit SC and tell them to revert to previous firmware.
Anonymous
Not applicable
Galaxy Note
They tell me next ui update 2.5 , issue is fix.
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Dilli
Expert Level 5
Galaxy Note
wait for 2 5 ui upgrade. Let's hope it will fix your issue.
Galaxy Note
Better to get touch service centre
Anonymous
Not applicable
Galaxy Note
service center e kau icchu Jane na.
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cs-member13
Expert Level 4
Galaxy Note

Dear Samsung Member,


Greetings from Samsung Customer Support!


To resolve the issue kindly follow the given below steps:-


1. Display brightness level:- Kindly set the device display brightness in auto mode (If available).
Steps to adjust brightness in auto mode: Swipe down on the home screen to open notification panel>Turn on Auto brightness. 


2. Reset the device:- Settings >General Management > Tap on Reset.
Note: Before reset make sure to have back up of the data via Smart Switch Mobile App
(Install Smart Switch App > Open > Click on Memory Card Icon >Back Up option > Choose the data for Back up > Back Up).


If the issue still persist, kindly register your concern in Samsung Members app along with screenshots, short videos and error log file(Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.


Thank you for writing to Samsung.


Warm Regards,
Samsung Customer Support

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Anonymous
Not applicable
Galaxy Note
I will reset my device two times. But issue is not resolved.
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Anonymous
Not applicable
Galaxy Note
please help me.
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