Original topic:

Decolourised screen of My Note 9

(Topic created on: 10-25-2020 01:48 AM)
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Lobitex
Beginner Level 2
Options
Galaxy Note

My Screen is decolourised and no longer as sharp as it used to be. Please is there a fix to this issue.

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3 Comments
jig1
Active Level 5
Galaxy Note
system bug everyone is facing
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jig1
Active Level 5
Galaxy Note
😂😂😂SmartSelect_20201025-014717_Instagram_31847.jpg
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cs-member13
Expert Level 4
Galaxy Note

Dear Samsung Member,


Greetings from Samsung Customer Support!

 

To resolve "display" issue kindly follow the given below steps:

1. Check device in safe mode: Press and hold the Power key, when Power off icon appears >Press and hold the power off icon.
Exit safe mode: Hold the power button and select restart on the device.
2) Reset the device: settings >General Management > Tap on Reset.
Note: Before reset make sure to have back up of the data via Smart Switch Mobile App
(Install Smart Switch App > Open > Click on Memory Card Icon >Back Up option > Choose the data for Back up > Back Up).

 

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

 

Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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