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Original topic:

DUAL WHATSAPP ISSUE

(Topic created on: 06-16-2021 01:45 PM)
joch
Active Level 1
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Galaxy Note
I am facing issues on dual whatsapp its very hard to working days. I can not send documents, I can't read pdf and can not take picture on whatsapp. 

Please go through my issues and solve it this dual whatsapp issue.

And, guide me how to get back from this issue.
8 Comments
HUZAIN
Active Level 7
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Galaxy Note
Don't use dual whatsapp Download and use 3rd party mode whatsapp
https://www.whatsappmods.net/2018/01/yowhatsapp-v720-latest-version-dual.html?m=1
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Samsung_specialist
Community Manager
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Galaxy Note

For your query, please be informed that it would be best to please submit us this issue directly to our concerned team from by reporting the issue using Samsung Members Application.

With the Samsung Members application, you can submit an error report for troubleshooting your device. You can submit a report from issues such as slow device, overheating, system/settings, and much more. View below steps on how to submit an error report.

Step 1. Open the Samsung Members app, and then tap the + key at the bottom right.

 

Step 2. Tap Error reports.

 

Step 3. A message will populate for you to choose Always to send the system log data or Just this time. We recommend being connected to Wi-Fi network depending on your mobile network plan.

 

Step 4. You will be able to choose from Category on what issue your device might be experiencing among the list.

 

Step 5. Please enter issue details or attach a video or screenshot to make easier to understand. Then press Send icons to complete report.

 

The case will be escalated directly to our concerned team for further assistance. And we'll get back to you as soon as possible with the best solution.

 

You can also bring the device to a Samsung Service Center and discuss it with a technician for a more immediate feedback to help resolve the issue. 

GSPAYSAR
Active Level 3
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Galaxy Note
Thanks 4r response. Ll send error report, but 4r ur info visited Samsung service centre and was chkd, however the issue still persist.
HiralShah
Beginner Level 3
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Galaxy Note

I also face the same problem for my Dual whatsapp since last 10 days.

Initially it stopped showing preview of images. Then it started file does not exist.

Opening Pdf, it shows file not found error.

It also makes the whatsapp images, whatsapp videos and whatsapp folder  invisible.

This issue is resolved just for few hours after reinstalling the whatsapp.

After few hours, again this issue occurred. 

VikrantTambade
Active Level 3
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Galaxy Note
Yes. It happened with me today on S21 Ultra. I raised issue with Samsung support team through live chat. They told me to uninstall and reinstall the dual whatsapp by taking proper back up, etc. This had solved the issue for few minutes only. Later again, folders related to dual whatsapp were not showing in gallery.
joch
Active Level 1
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Galaxy Note
Dear Team,

Please consider this issue and give solution. Too difficult to use dual whatsapp on working days.
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AhmerMalik
Active Level 7
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Galaxy Note
Facing same issue
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Samsung_specialist
Community Manager
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Galaxy Note

Hi,

The issue caused in Dual WhatsApp as recently WhatsApp upgraded its version and it changed the file path where all media files are to be saved.

Due to this change, Dual Messenger didn't sync media saved at new path and so this is causing problem.

Samsung is trying to solve the problem quickly by contacting WhatsApp team.

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