Original topic:

Clear cache partition is not working

(Topic created on: 07-15-2022 11:51 PM)
VijayAnandS
Beginner Level 2
Options
Galaxy Note

I have pressed menu and volume up, then chose "Wipe Cache partition". But the phone restarts and redirects to a Android Recovery screen with options "Try again", " Erase App data" and "Power Off". I chose Power Off and repeated the process to use Wipe Cache Partition and it didn't work. The customer service centre also said that they have to factory reset. I need my data. Please let me know the steps to recover.

5 Comments
SAMSUNGJOY
Active Level 6
Galaxy Note
Software update bro
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SAMSUNGJOY
Active Level 6
Galaxy Note
My divce is this problem but now work god
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Samsung_specialist
Community Manager
Options
Galaxy Note

Hi, 

Kindly follow the below:

- Restart your device by pressing and holding the Volume down and Power key for 7 to 10 seconds.

- Check if you have installed any third party application from unsecure source (other than Google and Galaxy stores), it may cause the issue.

Head to My Files > Downloads > Check if you have any apps installed from bowsers. 

- Check if you have any updates for your device. Setting > Software update > Install.

- If the same issue occurs, kindly send us the device logs. The device logs you will send it via Samsung Members App> the technicians will diagnose these logs to determine the cause > they will respond to you with the solution and if you need to go to service center for physical diagnosis.

 

- To send the device logs, please follow the below:

Press and hold Samsung members Icon > Then tap on Error reports > Select category of your report > Make sure that "Send Log Data" is selected to help resolve your inquire > Describe your problem in details > Change the frequency to whatever you prefer > Then send it.

For more information regarding, you are welcome to visit our website and watch tutorial sending logs by following the link below:

https://www.samsung.com/ae/support/mobile-devices/how-to-send-error-report-in-your-galaxy-device/  

0 Likes
MohamedATawab
Beginner Level 2
Galaxy Note
Pressed power & lower volume key for more than 7s to restart in maintenance for cache wipe but it is reboot normally, with upper volume doesn't work as well, any help please?
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MohamedATawab
Beginner Level 2
Galaxy Note
Note 10+
0 Likes