- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
04-12-2020 10:39 AM in
Galaxy NoteHello,
I think it is a great platform for asking my query so I am going to elaborate on each issue which I am facing right now with Samsung Galaxy s10.
Internet and WiFi connection issues: After midnight when my data renew for the next day, I noticed from the past two months that without doing any browsing or downloading, my internet data was almost 20% over each day.
Previously I thought that it might occur due to apps which I am using in my phone so I deleted all the extra apps but the result is the same as always.
Secondly, the Wifi issue is not a big issue for me as the internet one but it always bothered me during hotspot.
My Wifi does not work smoothly and sometimes it hanged a lot and then takes 10-15 minutes to take any action on it.
Switched off is the only solution for me right now which really irritates me a lot and takes my valuable time.
I am not questioning your products as I always loved your products but these issues are really bothering me.
I am the Manager and Service Provider at the car wash Perth company.
Thanks for reading my query and I hope that you will answer this query as soon as possible.
- Mark as New
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
04-12-2020 11:43 AM in
Galaxy Note- Mark as New
- Subscribe
- Subscribe to RSS Feed
- Permalink
04-23-2020 05:37 PM in
Galaxy NoteDear Samsung Member,
Greetings from Samsung Customer Support!
Please perform the below mentioned step to resolve the issue:
1) Forget the Network:-Go to apps screen >Settings >Connections > Wi-Fi >Wi-Fi network >Tap and hold the Wi-Fi network that you're having trouble with until the menu allows you to select Forget Network.
2) Reset Network Settings:- Go to apps screen >Settings >General Management >Reset >Reset Network Setting.
3) Restart the Router and Mobile Device
4) Kindly check and disable the Airplane/Flight Mode on your device.
For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > click on “+“icon > send feedback > error report/ask questions).
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support