Original topic:

Can't charge my phone with original chargers

(Topic created on: 05-03-2022 10:35 AM)
Moustafa
Active Level 2
Options
Galaxy Note
I have tried everything possible to solve the issue.
when use orginal chargers my phone won't charge, I have tried 5 different chargers and different cables so far and none worked.
when I use not original or charge throw PC it charges.

I tried to turn off the super fast changing option and it didn't work.

#not_charging #orignial_charger 
6 Comments
Galaxy Note
Hi, can you access the files in the device when it's connected to PC?
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Moustafa
Active Level 2
Galaxy Note
No, it only charging when connected to PC.
it shows a massage that "USB device is not recognised"
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Galaxy Note
Ok, check the USB port of the phone for any physical damage. If possible, turn the device off and gently clean the port with a brush dipped in a little alcohol, then blow cold air into the port with a hair drier till it dries. Then try charging the device again. If this method doesn't work, you need to replace the USB port of the phone.
Moustafa
Active Level 2
Galaxy Note
Thanks alot for your assistance, truly appreciated.
I have already tried cleaning the port as you mentioned.
I'm afraid this is leaving me with the ugly truth of the need to replace the port itself. 😕
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Galaxy Note
😭😭
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Samsung_specialist
Community Manager
Options
Galaxy Note

Hi, 

For assistance, please visit one of our authorized Service Centers to check it for you. You may refer to the link it will guide you to the nearest service center to your location https://www.samsung.com/ae/support/service-center/

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