Active Level 4
Is anyone facing this issue, while camera is not in use it is still consuming battery. Restarted the device couple of times but still it says active less than a minute and in actual it was not used for hours. 


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4 Comments
Active Level 4
Maybe you have enabled smart stay, it frequently checks for your face to keep the screen on, turn it off.
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Smart Stay is Disabled Dude...
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then force stop it for a while and see the usage
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Active Level 9

Dear Samsung Member,


Greetings from Samsung Customer Support!


We apologize for the inconvenience caused to you. To resolve battery issue kindly follow the below given step:-


- Battery optimization:- Settings > Select Device Maintenance/Device Care>Optimize>Optimize all options like Battery, Storage and Memory


For more information on battery drainage please click on the link below:-
http://www.samsung.com/in/support/skp/faq/1101689


If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question). Kindly send us the screenshot (which apps are consuming most of the battery).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.


Thank you for writing to Samsung.


Warm Regards,
Samsung Customer Support

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