Original topic:

Camera on Samsung Note 20 Ultra - Battery Consumption

(Topic created on: 11-05-2020 07:33 AM)
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SachinKSharma
Active Level 4
Options
Galaxy Note
Is anyone facing this issue, while camera is not in use it is still consuming battery. Restarted the device couple of times but still it says active less than a minute and in actual it was not used for hours. 


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4 Comments
GSMGSM
Active Level 5
Galaxy Note
Maybe you have enabled smart stay, it frequently checks for your face to keep the screen on, turn it off.
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SachinKSharma
Active Level 4
Galaxy Note
Smart Stay is Disabled Dude...
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GSMGSM
Active Level 5
Galaxy Note
then force stop it for a while and see the usage
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cs-member13
Expert Level 4
Galaxy Note

Dear Samsung Member,


Greetings from Samsung Customer Support!


We apologize for the inconvenience caused to you. To resolve battery issue kindly follow the below given step:-


- Battery optimization:- Settings > Select Device Maintenance/Device Care>Optimize>Optimize all options like Battery, Storage and Memory


For more information on battery drainage please click on the link below:-
http://www.samsung.com/in/support/skp/faq/1101689


If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question). Kindly send us the screenshot (which apps are consuming most of the battery).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.


Thank you for writing to Samsung.


Warm Regards,
Samsung Customer Support

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