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10-07-2020 06:37 PM in
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10-07-2020 06:45 PM (Last edited 10-07-2020 06:47 PM ) in
Galaxy NoteI have also Note 10 Lite and haven't noticed such difference in video recording prior to update Vs after update.
What settings you are using in video recording ?
Let me know here so that I can also check in my phone.
Also escalate this to higher level Samsung by writing to service head and write to ceo.
Send request via members app as well.
Ask for immediate replacement as this issue is affecting your work.
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10-08-2020 10:41 PM in
Galaxy Noteif u want to try it then just put the phone on phone stand and make a video in pure white background or in front of white board. when you record the video just turn your face some times for white background and some time face the camera.
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10-08-2020 10:47 PM in
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10-09-2020 01:13 PM in
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10-09-2020 01:41 PM (Last edited 10-09-2020 01:50 PM ) in
Galaxy NoteBut effects are as major as in your video.
May be due to lighting conditions difference.
I think issue is related to auto detection of face while video capture.
They should allow this thing to be disabled.
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10-08-2020 11:49 PM in
Galaxy NoteDear Samsung Member,
Greetings from Samsung Customer Support!
Please perform the below mentioned steps to resolve the issue:
* Reset camera settings
Camera > Settings > Reset settings > Reset.
For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support
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10-10-2020 12:39 AM in
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10-10-2020 09:06 AM in
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10-10-2020 09:21 AM in
Galaxy Note