Original topic:

Blurry Camera Problem Note 20 Ultra

(Topic created on: 04-17-2024 08:23 AM)
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Rafeekaboobacker
Active Level 1
Options
Galaxy Note
It looks blurry when taking photos, is there any solution?
6 Comments
اخوان
Active Level 1
Galaxy Note
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Mahdi096
Beginner Level 2
Galaxy Note
I have the same issue. I hope to get a solution
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Zammi
Active Level 9
Galaxy Note
Did you try cleaning the lenses?
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Samsung_specialist
Community Manager
Options
Galaxy Note

Try clearing the cache of the Camera App by navigating to Settings > Apps > Select Camera App > Tap Storage > Clear Cache.

Additionally, attempt to reboot the phone using a soft reboot or force restart. You can force restart by pressing and holding the Volume Down and Power keys for 7 to 10 seconds.

If the issue persists, try running Safe Mode on your phone by following these steps:
1. Power off the phone.
2. Power on the phone; when the Galaxy logo displays, press and hold the Volume Down button.
3. 'Safe Mode' will appear in the bottom left corner of the screen.
4. To exit Safe Mode, simply restart the phone. Upon reboot, it will no longer be in Safe Mode.

If the problem persists after trying these steps, please send us an Error Report by following the steps below:

1. Head to the Members app.
2. Select Get Help > Error Report.
3. Tap 'OK' to send System Log Data.
4. Choose the symptom and include as much detail as possible.

To ensure that your logs accurately reflect the issue you're experiencing, please submit your report within 5 minutes of encountering the problem. Our engineers will then investigate and provide you with a solution via the Members app.

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Galaxy Note
Hi Rafeek, could you please share a photo with us so that we can take a look?
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sunilmotwani
Beginner Level 2
Galaxy Note
I have the same problem. Its blurry at 1x and becomes okay when I either make it 0.5x zoom or even if I just shake the phone vigorously!!
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