So I have a galaxy note 20 Ultra and it was working fine but all of a sudden in January it went black, only notification and charger in sound could be heard, I had it warranty so I went to the service center and there they had failed to fix it twice, it waas restarting on its own when they had given me the device back, so I had to go to the Samsung service center again, this time they had fixed it finally but then again as of May this problem has popped up again and my phone's screen is black and I cannot use anything on it, this time this happened after 3 - 4 hours of updating it with May security patch update, now since there is a lockdown and samsung service centers are shut I cannot even get it repaired, this is so disappointing that after paying such a heavy price tag for a premium smartphone, this is what I have to face.! Anyone else facing this problem? Any solutions? Do let me know.
I called them and told them about this but since there is a lockdown in my country(India) they cannot help me till the lockdown restrictions are lifted, I still have it covered in warranty though.
I did call them again and again, also sent them an email to which they replied that I should visit the samsung service centre, I told them about lockdown restrictions dont allow centres to open and asked them what happens incase the lockdown restrictions are lifted after my warranty expires, they said that they will give me 14 days of extra warranty counting from the day when samsung centres open up. I am helpless currently, not even a single Samsung service centre is open in the entire country, I'll have to be keep waiting with this expensive device, the government should consider mobile repair as an essential activity which is what they did in last lockdown, but this time they are not letting these things open up.! Frustrated to own a Samsung phone. *Sigh*