Original topic:

Black lines in medium brightness and discoloration issue

(Topic created on: 08-26-2020 02:37 AM)
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Murlikhi
Active Level 3
Options
Galaxy Note
I'm using Galaxy Note9 from past 2 years, but all of sudden I started facing the issue with display screen. It seems to be issue after latest update released. There is a horizontal black lines appearing when medium brightness is set and some discoloration issue. In very low or high brightness, display screen looks perfectly fine. I see that this issue was reported by many samsung users in community forum. I have contacted Samsung support team and also did some troubleshooting steps as per their instruction, still issue did not get fixed. Then they asked me to contact service center. When I contacted serivce center, the person told me that entire display has to be replaced and which cost around Rs17,000. I'm not mad to pay this amount and get this fixed, when I already paid Rs67,000 for hand set device 2 years back. Also, this issue was caused due to latest updates released by Samusng. Not only me, even many Note9 users facing the same issue. This has to be corrected by Samsung end or display has to be replaced for free of cost.
13 Comments
Murlikhi
Active Level 3
Galaxy Note
Same issue I have raised multiple times, Samusng is not bothered at all..
rodox12
Beginner Level 4
Galaxy Note

so many people with same problem and Samsung refuse to solve it... shame

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cs-member13
Expert Level 4
Galaxy Note

Dear Samsung Member,

Greetings from Samsung Customer Support!


We apologies for your inconvenience. Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Ask questions).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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faisalpatel
Active Level 4
Galaxy Note
did you issue got resolved?
as my note9 also started having the same issue suddenly.
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