Original topic:

Black Screen of Death Issue on Samsung Note 20 Ultra 5G

(Topic created on: 01-03-2022 04:24 PM)
uzairq
Beginner Level 3
Options
Galaxy Note

Hello. My Galaxy Note 20 Ultra 5G screen suddenly turned black completely. It was working fine before. I've been restarting the phone. I can feel it vibrating, I can hear it but I can't see nothing. The phone is in pretty good conditions, never been drop or in contact with any liquid including water, nothing. I bought it in November last year. It is terrible that this happened to a such a high end and expensive Flagship.

Android 11 is running on the phone. 

Please let me know if any one in community observed this problem and what will be the fix of this issue?

6 Comments
Samsung_specialist
Community Manager
Options
Galaxy Note

Hi, 

For assistance, please visit one of our authorized Service Centers to check it for you. You may refer to the link it will guide you to the nearest service center to your location https://www.samsung.com/ae/support/service-center/

0 Likes
uzairq
Beginner Level 3
Galaxy Note
As suggested, i went to samsung service center and they told only solution is to replace the display..
@samsung, literally, this is samsung flagship premium mobile and after use of 1 year , faced major issues in display
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Nassar11
Active Level 4
Galaxy Note
Try to hard rest it - to restore the factory settings
If it didn't work, then head to any official Samsung service center
0 Likes
mZoOnY
Active Level 8
Galaxy Note
Alot of people reported this issue
Same phone same problem
After a year of use
It's a manufacturing problem
uzairq
Beginner Level 3
Galaxy Note
Have you faced this issue?
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mZoOnY
Active Level 8
Galaxy Note
3 of my friends did
One of them had green lines on the screen before it went out
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