Original topic:

Bixby button not working

(Topic created on: 01-16-2019 04:00 PM)
523 Views
mindtripper
Beginner Level 2
Options
Galaxy Note
Hello all 
I have just updated to the beta version of android pie for note 8. It seems fine so far except for a few issues. 
The main one for me is that the Bixby button doesn't work anymore. I had disabled it for quite sometime and remapped it. But since the update, I wanted to give it another shot since especially due to the revamped reminders app. Unfortunately, I can't find a setting anywhere to re-enable it. It used to be on the settings of Bixby home. I can't find it there anymore. Anyone else facing the same issue? 
Any help would be appreciated. 
Thanks 
3 Comments
mitron56
Active Level 4
Galaxy Note
It's a beta, what else do you expect?
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kumar98498
Active Level 10
Galaxy Note
factory would be a solution...
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admin_
Expert Level 5
Galaxy Note
Thank you for being a part of Samsung community. We apologize for the inconvenience caused to you. We would like to offer some troubleshooting the steps to overcome the issue:
1) Navigate to Settings >> Apps >> Tap on three dots >> Reset App Preference.
2) Reset the device settings by navigating to Settings >> General Management >> Reset >> Reset Settings.
3) Navigate to Settings >> Apps >> Select the bixby app >> Clear Cache.
4)Run the device in the safe mode.
If issue still persists, KIndly provide logs/video within 15 minutes of issue occurrence by registering this feedback via Samsung member application i.e. Samsung member BETA app> BETA feedback>Sendfeedback>Error report>Collect log files>attach.
Be sure to hit ♡ when you find an answer that works for you. For Further assistance, you can also connect us via Samsung Members web community by following mentioned url https://community.samsungmembers.com/en_IN#/
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