Battery issue after new Battery

[Wrymnihilus]

I got the battery replaced just 2-3 days ago from a samsung authorized service center and the battery issue is still showing up, all service centers say they have no idea, all recommending factory data reset and i have done that more than 10 time and the issue is still there. What to do? (*#4636#*#*) this test menu is not opening.

[MR_PRIME]

You'r close to complete the battery charging cycle that's why!

[Wrymnihilus]

But how do i reset it ? Service centers have no idea

[MR_PRIME]

As of my Experience you'll have to replace your battery...there'r no any option instead of that

[Wrymnihilus]

That's the thing, i verified the that battery is new, the one that was installed during the replacement.

[MR_PRIME]

May be there might be problem in PCB.
Ask service center to check it out properly. That's the main reason of your cause

[rejiab]

try *#9900# to reset the battery

[Wrymnihilus]

Tried it, followed all the steps accordingly but still the problem persists.

[rejiab]

Connect cc thru remote management. They will examine it let you know what to do

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We would request you kindly contact the dedicated WhatsApp helpline ( 1800-5-7267864 Operations 24*7 ) they will guide you with the exact information regarding this.

Warm Regards,
Samsung Customer Support