Original topic:

Auto deletion of Picture and video from Gallery

(Topic created on: 10-23-2021 08:57 PM)
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KP29
Active Level 1
Options
Galaxy Note
Hi,

It's just a bad dream for me. All my pic and videos stored in Gallery app are auto deleted after recent update. When I have reported this bud to Samsung support, they have not supported here.

Did anyone faced this issues as well in the past or recently?

I am a SAMSUNG GALAXY NOTE 20 ULTRA user from Mumbai.
4 Comments
MuzikD
Expert Level 2
Galaxy Note
You can try other third-party gallery app and check if that's Work for you.
KP29
Active Level 1
Galaxy Note
Hi MuzikD,

Thanks for your suggestion!

I tried, but none of the lost memories (pics & videos) are available. Samsung support is not doing anything here nor owing this.
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MuzikD
Expert Level 2
Galaxy Note
I also have Note 20 Ultra and updated last day but i am not having any issues like this. But, m not using secure folder or default gallery app is well. Did you check the recycle bin if those are there. You can restore them.
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Galaxy Note

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the same. We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Note. please attach the error log file within 15 minutes of the error occurred.
  
Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support  

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