Original topic:

Apps removed from the memory

(Topic created on: 11-02-2020 09:32 PM)
Zaka
Active Level 1
Options
Galaxy Note
I have galaxy note 20 ultra 5g (Model: SM-N986B/DS). I'm using it for a couple of months. The problem I'm facing is that when I use any app and I switch off the screen while using the app, after I switch on the screen, it shows me the home screen, not the app. Then I go to recent apps and then select the last app, when that app opens it starts from the beginning, not from there where i left it last time. Same issue having in Samsung Media Library/Video Player and other apps. Some times it keeps in memory, but most of the time not. 
Please try to fix it by software update. 
2 Comments
zikozuuz
Active Level 9
Galaxy Note
oh no this is annoying. try youtube or google this problem and see maybe developers have managed yo find a solution
Samsung_specialist
Community Manager
Options
Galaxy Note

Hi, 

Would be best to have this checked at a certified Samsung Service Center. Or, call the call center and ask for remote assitance. 

Hope that helps!