Original topic:

Anyone got bugs in New ONE UI 2.1 Update NOTE 10 PLUS

(Topic created on: 04-23-2020 12:11 PM)
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Sanchitj7
Active Level 4
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Galaxy Note
NOTE 10 PLUS
1. I got stuttering issue when playing music using Bluetooth Speaker.
2. DUAL AUDIO TOGGLE option removed from Bluetooth. Please add it back so that we can play music using 2 speakers simultaneously.

Please do mention more bugs.
13 Comments
Sanchitj7
Active Level 4
Galaxy Note
are you talking about playing 1 song on 2 devices not 2 different song on 2 different devices
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HarpreetMakol
Expert Level 2
Galaxy Note
both dear...you can play same song in 2 diff devices..and you can also play 2 diff songs on 2 diff devices..
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Samsung_Support3
Moderator
Moderator
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Galaxy Note

Dear Samsung Member,

Greetings from Samsung Customer Support!

 

To resolve your issue follow the bellow troubleshooting steps:
1. Reset app preferences: Setting > apps > More options or on three dots > Reset app preferences
2. Clear paired list: Settings > connection (turn on Bluetooth) > Setting (with paired device) > Unpair
3. Clear cache and data of Bluetooth app: Settings > Apps > Menu (Three dots) > Show system apps > Tap on search and type "Bluetooth"' > Bluetooth > Storage > Clear Cache > Clear data > Ok
4. Check device in safe mode: Power off the device > Press and hold the Power key for one or two seconds to turn on the device > When the Samsung logo appears, press and hold the Volume down key.
To exit safe mode: Restart your device.

 

If issue still persist, kindly register your concern in Samsung members app (Samsung Member > Get help > send feedback > Ask question/Error report)

 

Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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Sanchitj7
Active Level 4
Galaxy Note
I tried your stupid advice nothing happened. Samsung always ruined user experience through updates. Please fix asap.
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