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04-06-2020 09:32 PM in
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04-12-2020 07:12 AM in
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04-13-2020 01:30 AM in
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04-23-2020 12:11 PM in
Galaxy NoteDear Samsung Member,
Greetings from Samsung Customer Support!
To resolve your issue follow the bellow troubleshooting steps:
1. Reset app preferences: Setting > apps > More options or on three dots > Reset app preferences
2. Clear paired list: Settings > connection (turn on Bluetooth) > Setting (with paired device) > Unpair
3. Clear cache and data of Bluetooth app: Settings > Apps > Menu (Three dots) > Show system apps > Tap on search and type "Bluetooth"' > Bluetooth > Storage > Clear Cache > Clear data > Ok
4. Check device in safe mode: Power off the device > Press and hold the Power key for one or two seconds to turn on the device > When the Samsung logo appears, press and hold the Volume down key.
To exit safe mode: Restart your device.
If issue still persist, kindly register your concern in Samsung members app (Samsung Member > Get help > send feedback > Ask question/Error report)
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support
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04-23-2020 08:06 PM in
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