Amazon Prime Video streaming issue

[Palindrome]

Currently using Note 10+, i was actually able to stream at 1080p on amazon prime, but suddenly i was not able to stream at 1080p,  had some troubleshooting with Chat persons from Amazon India and UK, but nothing helped, there is no network issue, 

but one thing i noticed is my device is showing

widevine level L3 on drm info app, that means it can't stream at HD or 1080p,  

so i would like you all fellow note 10+ users to please check via this DRM info app about the widevine level info of their device, and if possible please post a screenshot of that info here,

help me out over this, this has happened suddenly,

waiting for some quality response

*done that clear cache storage reinstallwd swveral time* 

app name: DRM info

[vicke]

leve 1

[Palindrome]

why the hell it is showing level 3 on my device out of nowhere, checked my note 8 and oneplus 6 they both got level 1

[AsifJamalChoudhary]

Maybe you have set the screen resolution to 720p,please change the screen resolution

[Palindrome]

my screen resolution is set to WQHD+ always

[Samsung_Support4]

Hi there,

In order to examine the issue occurring in your device, kindly send device log file within 15 minutes of issue occurrence along with the exact issue details using Samsung Member Application i.e. Samsung Member Application > click on + icon > send feedback > error report > collect log files > attach.

Regards,
Team Samsung Members

[Palindrome]

already done that, waiting for response from your end