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Original topic:

After the recent update my keyboard is writing only in English

(Topic created on: 06-30-2021 09:02 AM)
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MrJus
Active Level 1
Options
Galaxy Note
Dear support
 I would like to address a problem that I'm facing after the recent update that I have received from Samsung
 I always use an outsource keyboard for my daily use After the recent update from Samsung I was only able to write an English where if I switch to Arabic the keyboard would show me that the language has been switched but I will still write in English

1 Solution


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Solution
MohammedSijah
Expert Level 1
Galaxy Note
Can you please check it out after activating safe mode. Safe mode tells you wheather the issue is caused by any third party apps.
(Press and hold the power off button. ( 🔴 Red button on the screen).To exit the safe mode, just restart the device). Let me see wheather it works in safe mode. Please try after changing language from US english to UK English.
Also, goto Settings > General management > Physical Keyboard > Show on screen keyboard. Let me see wheather language is changed on the on screen keyboard.

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19 Comments
MohammedSijah
Expert Level 1
Galaxy Note
Hi, Please check wheather you have activated your preferred keyboard. Goto Settings > General management > Keyboard list and default and make sure your keyboard is activated. After that Click > Default keyboard at the top and choose your keyboard.

Also Turn ON (if not) the toggle switches at the bottom,
>Keyboard button on navigation bar, and
>Show button to hide keyboard (if available)
to easily switch between different keyboards.

To solve your issues with samsung keyboard, Click on Samsung keyboard (on the same page) and set your language preferences.

You can reset your samsung keyboard by clicking 'reset to default settings' (if the issue is still not solved). Please note that this will delete your learned words.
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Samsung_specialist
Community Manager
Options
Galaxy Note

Thanks for the advice on this!

MrJus
Active Level 1
Galaxy Note

hello , thank you for your reply , I i appreciate that you trying to help me solve my problem with recent update

kindly note that I have tried your solution but unfortunately this didn't solve my problem

here is screen shot from my phone

 

Albuarki_0-1625238760547.jpeg

 

 

to understand the issue that I am facing please see the following video

https://www.youtube.com/watch?v=4vEJbN8AYbI

thanks

Samsung_specialist
Community Manager
Options
Galaxy Note

Hi,

Please check whether you have activated your preferred keyboard. Go to Settings > General management > Keyboard list and default and make sure your keyboard is activated. After that Click > Default keyboard at the top and choose your keyboard.

You can also Turn On the toggle switches at the bottom,>Keyboard button on navigation bar, and >Show button to hide keyboard (if available)
to easily switch between different keyboards.

And you can click on Samsung keyboard, and set your language preferences.

Hope that helps!

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MrJus
Active Level 1
Galaxy Note

hello , thank you for your reply , I i appreciate that you trying to help me solve my problem with recent update

kindly note that I have tried your solution but unfortunately this didn't solve my problem

here is screen shot from my phone

 

IMG-20210702-WA0000.jpg

 

to understand the issue that I am facing please see the following video

https://www.youtube.com/watch?v=4vEJbN8AYbI

thanks

MohammedSijah
Expert Level 1
Galaxy Note
Hi, your screenshot says you are not activated your preferred keyboard. Are you having issues with "physical keyboard" or on screen keyboard? Are you able to type Arabic from on-screen keyboard?
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MrJus
Active Level 1
Galaxy Note
Yes I have no problem writing Arabic on screen keyboard / only issue when I am using "physical keyboard ". is there a ways to downgrade the system ? I was not facing this issue before
MohammedSijah
Expert Level 1
Galaxy Note
May I know, how you switch between the languages? What you do to change the language?
Also how do you connect your phone with the keyboard?
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MrJus
Active Level 1
Galaxy Note
I connected my phone to physical keyboard using the USB type c adapter to USB 2.0 connector
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