After phone call screen still off

[RiyadhJamany]

Hi, When I start a call and move the phone near to my ear the screen goes off. When I finish the call, the screen is still off and I cannot close the call. I need to turn on the screen with the power button and after that the screen goes on. I used this code to check the proximity sensor *#77692# And the sensor work perfectly 

[salmanul]

Oh sorry,then try to clear data and cache of "phone app" may resolve the issue

[RiyadhJamany]

I did that but nothing

[salmanul]

If the troubleshooting steps like restarting your phone, checking for software updates, clearing the cache, and performing a hard reset haven't resolved the issue with your phone's proximity sensor, you should contact Samsung's service center for further assistance. They can help diagnose and fix the problem with your phone's hardware.