Original topic:

After phone call screen still off

(Topic created on: 05-11-2023 06:35 PM)
246 Views
RiyadhJamany
Active Level 1
Options
Galaxy Note
Hi, When I start a call and move the phone near to my ear the screen goes off. When I finish the call, the screen is still off and I cannot close the call. I need to turn on the screen with the power button and after that the screen goes on. I used this code to check the proximity sensor *#77692# And the sensor work perfectly 
12 Comments
salmanul
Expert Level 2
Galaxy Note
First you should restart your phone,

second clean your phone screen,

third it could be due to your screen protector or phone case. Try removing them and see if the problem persists. If it works fine without them, it means they were causing the issue.
salmanul
Expert Level 2
Galaxy Note
But if the problem continues even without the screen protector or case, you may need to try other troubleshooting steps
RiyadhJamany
Active Level 1
Galaxy Note
Yes, the problem is still with all that
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salmanul
Expert Level 2
Galaxy Note
Are u using telegram?
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RiyadhJamany
Active Level 1
Galaxy Note
No
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RiyadhJamany
Active Level 1
Galaxy Note
Am using whatsapp or Facebook
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salmanul
Expert Level 2
Galaxy Note
Recently I find a bug with telegram causing sensor issue ,here you are not using so no problem with that
salmanul
Expert Level 2
Galaxy Note
Did you try ..Diagnosing issues with the proximity sensor from the Samsung Members app
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RiyadhJamany
Active Level 1
Galaxy Note
Yes, its working correctly
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