After phone call screen still off

[RiyadhJamany]

Hi, When I start a call and move the phone near to my ear the screen goes off. When I finish the call, the screen is still off and I cannot close the call. I need to turn on the screen with the power button and after that the screen goes on. I used this code to check the proximity sensor *#77692# And the sensor work perfectly 

[salmanul]

First you should restart your phone,

second clean your phone screen,

third it could be due to your screen protector or phone case. Try removing them and see if the problem persists. If it works fine without them, it means they were causing the issue.

[salmanul]

But if the problem continues even without the screen protector or case, you may need to try other troubleshooting steps

[RiyadhJamany]

Yes, the problem is still with all that

[salmanul]

Are u using telegram?

[RiyadhJamany]

No

[RiyadhJamany]

Am using whatsapp or Facebook

[salmanul]

Recently I find a bug with telegram causing sensor issue ,here you are not using so no problem with that

[salmanul]

Did you try ..Diagnosing issues with the proximity sensor from the Samsung Members app

[RiyadhJamany]

Yes, its working correctly