5g not compatible note 20 ultra

[sumdas]

samsung note 20 ultra is 5g device, because jio 5g isn't working this device.i will check through jio app but there is show 5g isn't compatible this device.. plz fix the ssue

[Ashish004]

I will be glad to provide you this information.

5G Software (FOTA) update for Non-Stand Alone (NSA) networks is already released for your device. But I am sorry, Galaxy Note20 Ultra do not support Stand Alone (SA) networks.

Samsung releases Software updates in batches. If you have not received the NSA update yet, please wait for some time you will receive the update soon.

Please regularly check & update the device software: https://www.youtube.com/watch?v=dTQF3mH6yFg

Note:

* NSA: Non-Stand Alone Network (Ex. Airtel); SA: Stand Alone Network (Ex. Jio)

* Software update only enables the device to use 5G internet. 5G network service may vary depending on network conditions.

* As of now 5G network service is available with limited coverage. Hence, you may not be able to use 5G services despite of you being in service area.

* Please check with your Telecom operators for Network Availability & coverage in your respective area.

I hope, I was able to answer your query for today?

[Saleem2001]

Is it samsung fault or ours...Even in their website it says note 20 ultra 5g have n28 and n78
700mhz and 3000mhz which is exactly what jio uses.
We are mad coz of the **bleep** promises.
The Sd865+ model got the SA..which if fine...it got mmwave support too.But that doesn't have to do with anything...we can't expect mmwave any time soon...
The fact that Devices like F23 can get SA with just having upto sub6 why can't Exynos 990.
It's Samsung fault not informing...That's why we demand.

[Gsun11]

Samsung has screwed us over. We spent more than a lakh rupees to get the note 20 ultra. If Jio 5g won't work in it, then I say let's return the favor. Screw Samsung and move to Apple. No point being loyal to a fraudulent, unethical brand that does not care for its customers. #BoycottSamsung

[cs-member11]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the same. To resolve your device network issue please visit this link: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-optimise-network-...

In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

[Himmats]

Samsung is cheater company hai jo 5g mobile bol ke 4g mobile bech raha hai