Original topic:

3d scanner not working.

(Topic created on: 05-11-2021 01:32 AM)
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JD9557
Active Level 4
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Galaxy Note
The 3d scanner is not working/opening.
I even tried installing the apk but it is not installing.

image


3 Comments
souravKhan
Expert Level 5
Galaxy Note
3D scanner requires proper camera hardware which your Note10 lite doesn't have. In Note10 lineup only Note10+ has this 3D camera sensor.

So it won't work in your device in any condition.
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Anonymous
Not applicable
Galaxy Note

Note10 Lite doesn’t have 3D ToF camera lens, so you can't use it. Try Google Measure from Play Store 

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cs_member8
Moderator
Moderator
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Galaxy Note

Dear Samsung Member,

Greetings from Samsung Customer Support!

We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Note. please attach the error log file within 15 minutes of the error occurred.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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