Original topic:

wifi speed very slow

(Topic created on: 12-06-2020 01:17 PM)
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jagan252
Beginner Level 2
Options
Galaxy M
I have recently purchased samsung M31.
My wifi connection speed was 50Mbps.

But the wifi speed kn my phone is never beyond 7-8 Mbps.

At the same time, the other mkbile phones were running at much higher wifi speeds, close to the speeds provided by wifi connection.

Can I get a solutin for this problem?
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2 Comments
Faraz_F34_5G
Active Level 10
Galaxy M
I thought Samsung is quality brand and Chinese are cheap.

but now I know it's just opposite.
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cs-member13
Expert Level 4
Galaxy M

Dear Samsung Member,


Greetings from Samsung Customer Support!


To resolve Wi-Fi issue kindly follow below given step:-


- Forget the Network:-
Go to apps screen > Settings > Connections > Wi-Fi > Wi-Fi network > Tap and hold the Wi-Fi network that you're having trouble with until the menu allows you to select Forget Network.


If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question), along with the screenshot and videos.
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.


Thank you for contacting Samsung.


Warm Regards,
Samsung Customer Support

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