Original topic:

wifi problem with M31

(Topic created on: 01-23-2021 08:28 PM)
219 Views
Sundar140
Active Level 3
Options
Galaxy M
Anyone has this same problem... I have a error in wifi connection... wifi connected but the internet can't be accessed..... I won't able to use internet even wifi is connected to other network (stable strong mobile Hotspot) ..... I'm unable to use .... please give me the solution 
3 Comments
sohag9
Active Level 5
Galaxy M
is ur phone updated
Sundar140
Active Level 3
Galaxy M
yes
0 Likes
cs-member13
Expert Level 4
Galaxy M

Dear Samsung Member,


Greetings from Samsung Customer Support!


Please be assured and to resolve Wi-Fi issue kindly follow below given step:-


>>Forget the Network:-
Go to apps screen > Settings > Connections > Wi-Fi > Wi-Fi network > Tap and hold the Wi-Fi network that you're having trouble with until the menu allows you to select Forget Network.


If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question), along with the screenshot and videos.
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.


Thank you for contacting Samsung.


Warm Regards,
Samsung Customer Support