wifi connectivity issue

[venkat9652]

Hi,

I am having wifi connectivity issue from samsung galaxy m51 mobile. Even though i enter a correct password, it says authentication failed and not getting connected to wifi. When i restart my mobile it is getting connected. I have done forget network , network reset, system diagnostics everything but none resolved the issue.i didn't expect this from a brand like samsung. Highly dissapointed.

[Dileepsalian]

try to reset network settings

[venkat9652]

tried it. but issue not resolved

[Dileepsalian]

ho , then visit service center

[raj5029]

I too have the issue with M51. I am able to connect to the same wifi using Apple devices but M51 has some issue.
Didn't get any response from Samsung technical team as well.

[Himav]

I'm also facing same issue bought this 3 days ago. seeing he'll with this device never expected from Samsung

[sammym51]

Same problem. And samsung is doing nothing about it, not even addressing this issue.

[cs-member13]

Dear Samsung Member,

Greetings from Samsung Customer Support!

To resolve Wi-Fi issue kindly follow below given step:-

- Forget the Network:-
Go to apps screen > Settings > Connections > Wi-Fi > Wi-Fi network > Tap and hold the Wi-Fi network that you're having trouble with until the menu allows you to select Forget Network.

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question), along with the screenshot and videos.
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

Thank you for contacting Samsung.

Warm Regards,
Samsung Customer Support