touch not working m31

[Puja_deep]

Dear Samsung,

I am using Samsung M31 for last 15 days. This morning when I checked my phone, touch is not responding. I cannot use the phone, neither I can enter the pattern. I tried force rebooting, by pressing volume down and power button. Still same problem exists.

[OptimusPrime108]

Are you facing ghost touch issues? If yes, then screen is ok but it registers touches from unknown sources. Try to wipe the screen thoroughly. If issue still persists, go to service centre.

[1gv]

hii

[AMPK]

Generally it happens to me I close the screen and switch on it becomes ok

[ㄴJayeshㄱ]

Go to service center or call customer care 🤔🙂

[Anikroyale]

Visit a service center, they will help you out :)

[prashantpophale]

Tue to clean,may be some oily,damp.you must clean properly and dry it.
Some days back same problem with me.

[Samsung_Support1]

Dear Samsung Member,

Greetings from Samsung Customer Support!

Please perform the below mentioned steps to resolve the issue:

* Check rebooting your device. 

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support