Original topic:

too slow charging

(Topic created on: 07-28-2020 03:03 PM)
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itsyourpiks
Active Level 3
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Galaxy M
My Galaxy M21 charging too slowly since a week. I have checked it with multiple chargers and cables but facing same issue with every charger. When I put the phone in charging in notification showing 'cable charging' with fast charger. Please help me.
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11 Comments
Ehsank
Expert Level 5
Galaxy M
brother then you have to wait till next update
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cs-member13
Expert Level 4
Galaxy M

Dear Samsung Member,


Greetings from Samsung Customer Support!


To resolve charging issue kindly follow the given below steps:-


1. Reset the device:- Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
Tap on Settings>Tap on General Management>Tap on Reset.


If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report) along with Screen-shots(time taken to charge). This will help us to further investigate and resolve your concern.
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.


Thank you for writing to Samsung.


Warm Regards,
Samsung Customer Support

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