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07-24-2020 03:01 PM in
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07-26-2020 03:29 PM in
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07-28-2020 03:03 PM in
Galaxy MDear Samsung Member,
Greetings from Samsung Customer Support!
To resolve charging issue kindly follow the given below steps:-
1. Reset the device:- Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
Tap on Settings>Tap on General Management>Tap on Reset.
If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report) along with Screen-shots(time taken to charge). This will help us to further investigate and resolve your concern.
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support
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