Original topic:

super steady mode in m51 is blurry and patchy.

(Topic created on: 01-18-2021 06:55 PM)
102 Views
Ashmitmehta
Beginner Level 2
Options
Galaxy M
Hello,

When i use the super steady mode on my galaxy m51 the video turns blury. Even in bright light the video cleary shows a patchy effect on the video. 
If i switch off super steady mode the video is clear again.

Is any body else is also facing the same problem..
And what is the solution to this issue?
4 Comments
Venkat965
Active Level 2
Galaxy M
same i am experiencing in live focus mode of m51. i think camera software needs a critical update for m51.
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cs-member13
Expert Level 4
Galaxy M

Dear Samsung Member,


Greetings from Samsung Customer Support!


We apologize for the inconvenience caused to you. Please be assured and perform following methods to resolve the Camera issue:-


1. Please clear data or cache of Camera Application(Tap Settings > Apps > Camera > Storage > Clear Cache/data).


2. Reset the Device:- Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite
How to reset:- Settings>General Management>Reset.


If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.


Thank you for writing to Samsung.


Warm Regards,
Samsung Customer Support

 

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Ashmitmehta
Beginner Level 2
Galaxy M
tried everything and the problem is still there..
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M51user
Active Level 5
Galaxy M
Any improvement? I am also facing the same issue🥲
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