Original topic:

software updating issue

(Topic created on: 04-15-2021 05:57 PM)
313 Views
amarrehal48
Beginner Level 2
Options
Galaxy M

Dear when i update Samsung m31 software on dt:-03/04/21. when updating after half optimizing my mobile switch off & stuck on Samsung M31 display. i went to Samsung Care center nearby my location at rajpura, distt Patiala, Punjab. Care center employee after trying 1 & half hr. for re-installing software on my mobile he said that the problem is in your Motherboard also clear my data. Before the software updation my phone is working well as well as good. plz solve the issue.. & recover my data also.

3 Comments
Anikroyale
Expert Level 5
Galaxy M
If your device is under warranty, then your issue will be solved for free, and there is no way to recover your data, you should have kept a backup.
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Sammydude
Active Level 6
Galaxy M
Updating is always risky. Last year my redmi note 7s screen went blank after updating to security update. I had to get the motherboard replaced under warranty.
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Samsung_Support1
Moderator
Moderator
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Galaxy M

Dear Samsung Member,


Greetings from Samsung Customer Support!


Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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