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09-07-2020 11:19 AM in
Galaxy M- Mark as New
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09-07-2020 11:31 AM in
Galaxy Mand also follow below to step to consume battery
:
• Optimise the device using the device care feature.
• When you are not using the device, turn off the screen by pressing the Side key.
• Activate power saving mode.
• Close unnecessary apps.
• Deactivate the Bluetooth feature when not in use.
• Deactivate auto-syncing of apps that need to be synced.
• Decrease the backlight time.
• Decrease the screen brightness
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09-07-2020 11:38 AM in
Galaxy Mbattery hr is 12hrs
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09-07-2020 01:03 PM in
Galaxy Mhowever if you not done do these settings and observe for next 1-2 days
1. Connection>more connections settings> disable nearby device settings
2. Location>improve accuracy >disable
A. Wifi scanning
B. Bluetooth scanning .
3. Google >click on 3dot>usage and diagnostics >off this option.
4. Long press on each app specially 3rd party(LIKE FACEBOOK, INSTA,YOUTUBE) and rarely used and ON "GOOGLE APP" as well then click on>app info> then go to these 3 options below on by one
A. Mobile data> allow background data usage>off
B. Battery >allow background activity >off
C. Notification >disable unnecessary notifications like promotional and unnecessary reminder notifications.
5. Device care>battery >power mode>select "optimised" and "adaptive power saving".
And then click on "app power management >
And enable these 2 options.
A. Adaptive battery
B. Put Unused Apps to Sleep.
6. Go to settings >apps>search "weather" >click on settings icon right side > change "auto refresh" settings as per your requirements and disable some unnecessary reminder.
7. If you use Facebook frequently then disable "auto play video"
And if you are mostly uses mobile on wifi connection then also disable "auto play videos" in YouTube.
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09-07-2020 03:00 PM in
Galaxy MI think software problem july security patch I recommend improve m31 device software
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09-07-2020 11:48 AM in
Galaxy M- Mark as New
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09-08-2020 05:58 PM in
Galaxy MDear Samsung Member,
Greetings from Samsung Customer Support!
To resolve the issue still kindly follow the given below step:-
1. Charge the device in switch off condition:- Kindly follow the standard charging procedure. i.e; please charge the device in switch off condition for a minimum of 10 minutes.
If not resolved:- (Removable battery) – Kindly remove the back panel of your device and check the physical condition (Bulge, Swelling or visible damage).
If the physical condition is not good:- Request you to turn off the device immediately and please do not try to charge or tamper the battery also request you to visit the service center immediately.
To resolve your device battery drain issue please visit this link: https://www.samsung.com/in/support/mobile-devices/samsung-mobile-battery-drain-issue/
If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report) along with Screen-shots(time taken to charge). This will help us to further investigate and resolve your concern.
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support
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09-11-2020 03:53 PM in
Galaxy MPlease provide security update / patch for Samsung Galaxy M31 mobile. I am facing battery charging problem. It charge 5% only in one hour. What to do please suggest. Either provide replacement or resolve the issue.