scan qr code and vowofi issue

[SRbala]

scan qr code and vo-wifi features are not showing in my Samsung m31 mobile.

[sri2306]

Scan qr code occurs mostly all the phones.am also facing the same prob.

[cs_member9]

Dear Samsung Member,

Greetings from Samsung Customer Support!

Kindly follow the below mentioned path to enable the features of the device:

1. Scan QR: Camera>> Settings>> Scan QR code>> Enable
2. VO-Wi-Fi: Settings>> General manage>> Reset> Reset network> Select sim> Rest settings
3. Check device in safe mode:

Enter safe mode: Press and hold the Power key, when Power off icon appears.>Press and hold the power off icon.

Exist safe mode: Press volume down and power key simultaneously for 5 seconds to restart the device.

Note: If your device functions correctly in Safe Mode, it is most likely that the issue lies with a 3rd party application that can be uninstalled to resolve the problem

If the issue still persist please contact the service network provider for better assistance. 

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support