Original topic:

samsung m51 auto brightness fluctuations

(Topic created on: 10-29-2020 05:02 AM)
246 Views
abi89
Beginner Level 2
Options
Galaxy M
In artificial lighting the display got fluctuate when phone turned to auto brightness. 

Happens a lot while watching  a video ,  not sure is this can be fixed. But its annoying sometimes. 
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2 Comments
papluTaplu
Active Level 7
Galaxy M
I m facing the same issue
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cs-member13
Expert Level 4
Galaxy M

Dear Samsung Member,


Greetings from Samsung Customer Support!

 

To resolve "display issue" kindly follow the given below steps:

 

1) Check device in safe mode: Press and hold the Power key, when Power off icon appears >Press and hold the power off icon.
Exit safe mode: Hold the power button and select restart on the device.
2) Reset the device: settings >General Management > Tap on Reset.
Note: Before reset make sure to have back up of the data via Smart Switch Mobile App
(Install Smart Switch App > Open > Click on Memory Card Icon >Back Up option > Choose the data for Back up > Back Up).

 

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

 

Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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